Refund & Returns Policy

At Magic Statue, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refund and returns policy below.

Returns Overview

Our refund and returns policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase was delivered, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

The following items cannot be returned:

• Gift cards and digital products
• Used candles, incense, or smudge sticks that have been lit or burned
• Personalised or custom-made items
• Any item that is not in its original condition, is damaged, or has missing parts due to reasons not caused by our error

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment within 5-10 business days.

Late or Missing Refunds

If you have not received a refund yet, first check your bank account again. Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted. Next, contact your bank, as there is often processing time before a refund is posted.

If you have done all of this and still have not received your refund, please contact us at order@magicstatue.com.

Sale Items

Only regular-priced items may be refunded. Sale items are final sale and cannot be refunded.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please send us an email at order@magicstatue.com with photos of the damaged item and packaging. We will provide you with a return address and arrange a replacement.

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no extra cost to you, including return shipping.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping Returns

To return a product, please contact us at order@magicstatue.com to request a return authorisation and return address. Do not return items without contacting us first.

You will be responsible for paying your own return shipping costs unless the item is defective or damaged. Return shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

For items over £50, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Need Help?

Contact us at order@magicstatue.com for any questions related to refunds and returns. Our customer support team replies within 24-48 business hours.